Returns & Refund Policy
Hassle-free returns because your satisfaction matters.
Introduction
Brief reassurance to customers about fairness and trust.
At QDOptixal, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to make it right with a simple and transparent returns and refund process.
Eligibility for Returns
Clear rules on when a product can be returned.
Products can be returned within 30 days of delivery.
Item must be unused, unopened, and in its original packaging.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Opened or partially used products.
Items not purchased directly from QDOptixal.com.
Discounted or clearance items (unless defective).
Refund Process
Submit your return request by contacting our support team at support@qdoptixal.com
Ship the product back to us using the return label provided.
Once we receive and inspect the item, your refund will be processed.
Refunds are credited back to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged product, we’re happy to replace it. Please contact us within 7 days of receiving your order, and we’ll arrange an exchange at no additional cost
Shipping Costs
Customers are responsible for return shipping costs unless the product was defective or incorrect.
For defective or wrong items, QDOptixal covers return shipping.